Refund policy

Last Updated: September 19, 2026

At Mireqano, we want you to feel confident when purchasing our products. We carefully select practical technology accessories and everyday products designed for home, office, travel, and daily use.

If your purchase does not meet your expectations, we offer a straightforward return and refund process subject to the terms below.

1. Return Period

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item should be returned in its original condition with all applicable accessories, components, and included materials.

Products that have been excessively used, damaged after delivery, altered, or returned without required components may not qualify for a refund.

2. Change-of-Mind Returns

We accept returns when you simply change your mind or decide that the product is not suitable for your needs, provided the return meets our eligibility requirements.

For these returns:

  • The customer is responsible for the return shipping cost.
  • Original shipping charges are generally non-refundable.
  • The product must be returned in acceptable condition with all included components and accessories.
  • Any reduction in the value of the product caused by excessive use or damage may affect the refund amount.

We recommend using a trackable shipping service when returning an item.

3. Defective or Damaged Products

If your product arrives defective, damaged, or unusable, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs or video showing the issue
  • Photos of the product packaging when relevant

After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution.

For confirmed defective, damaged, or incorrectly shipped items, Mireqano will cover the applicable return shipping cost.

4. Incorrect Item Received

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

We will review the order and provide instructions for returning the incorrect item. When the mistake is confirmed, we will arrange an appropriate replacement or refund and cover the applicable return shipping cost.

5. Exchanges

We accept exchanges for eligible products.

Because product availability may change, an exchange may depend on inventory. When the requested replacement is unavailable, we may offer a refund instead.

Contact us before sending an item back so that we can provide the appropriate return instructions.

6. Non-Returnable Situations

A return may not be accepted when:

  • The 30-day return period has expired.
  • The item has been substantially used or damaged after delivery.
  • The product is missing essential components, accessories, or parts that were included with the order.
  • The product has been modified or altered.
  • The return is sent without following our return instructions.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.

7. Return Authorization

Please contact us before sending any product back.

Do not send a return to our business address unless our customer service team specifically instructs you to do so.

Once your return request is reviewed and approved, we will provide the applicable return instructions.

8. Refund Process

Once we receive and inspect an approved return, we will determine whether the item qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

We generally process approved refunds within 5–10 business days after the returned product has been received and reviewed.

Your bank, credit card company, or payment provider may require additional processing time before the refunded amount appears in your account.

9. Partial Refunds

A partial refund may apply when a returned item has diminished value because of use, damage, missing components, or other conditions inconsistent with the requirements of this policy.

We will communicate the applicable refund adjustment when your return is reviewed.

10. Orders That Cannot Be Fulfilled

If we are unable to fulfill an order within the applicable promised shipping timeframe, we will provide appropriate notice and, where required, offer the customer the option to cancel the affected order and receive a refund.

For orders that cannot be shipped, applicable refunds will be handled in accordance with our obligations under applicable law. The FTC's Mail, Internet, or Telephone Order Merchandise Rule requires sellers to have a reasonable basis for advertised shipping times and provides refund requirements when promised shipping cannot be met.

11. Sale and Promotional Items

Unless otherwise stated on the product page, promotional or discounted products are subject to the same return requirements described in this policy.

Any special return restrictions for a particular product will be disclosed before purchase.

12. Contact Us

For questions regarding returns, refunds, exchanges, damaged products, or incorrect orders, please contact us:

Mireqano
COLAZZO HYPERION TEKWARE LLC
Email: support@mireqano.com
Phone: +1 215-833-8720
Business Address: 311 S 4th St, Louisville, KY 40202, United States

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

For return requests, please include your order number and the email address used to place the order.