FAQ

Frequently Asked Questions

Welcome to Mireqano. Below are answers to some of the questions customers ask most often about our products, orders, shipping, payments, returns, and customer service.

1. What is Mireqano?

Mireqano is an online retail store offering practical consumer products designed for home, office, travel, and everyday use.

We focus on products that combine useful functionality with a clean, modern design.

2. Where does Mireqano ship?

We currently ship to customers within the United States.

Available shipping options may vary depending on the delivery address and products included in an order.

3. How much does shipping cost?

Our standard shipping policy is:

Orders under $50: $3.00 shipping fee

Orders of $50 or more: Free shipping

The applicable shipping cost will be displayed during checkout before you complete your order.

4. How long does it take to process my order?

Most orders are processed within 1–2 business days after payment has been successfully authorized.

Orders placed on weekends or applicable holidays generally begin processing on the next business day.

5. How long does shipping take?

After your order has been processed, standard transit time is generally estimated at approximately 3–7 business days.

The overall estimated delivery timeframe is approximately 4–9 business days, including order processing.

These are estimates and are not guaranteed delivery dates.

6. Will I receive a tracking number?

When tracking information is available, we may send a shipping confirmation email with the applicable tracking information after your order has been shipped.

Tracking information may take some time to become active after the carrier receives and scans the package.

7. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you notice an error in your shipping address.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

8. What happens if I receive a damaged product?

If your product arrives damaged or defective, please contact us within 7 days of delivery.

Please provide your order number along with clear photographs of the product and packaging when applicable.

We will review the issue and provide an appropriate resolution under our Return & Refund Policy.

9. What is your return policy?

Eligible purchases may generally be returned within 30 days of delivery.

Products should be returned in acceptable condition with applicable accessories and components.

Customers are generally responsible for return shipping costs when returning an item because they changed their mind or no longer need it.

Please review our Return & Refund Policy for complete details.

10. Do you offer exchanges?

Yes. We accept exchanges for eligible products, subject to product availability and the requirements of our Return & Refund Policy.

Please contact us before sending an item back so that we can provide the appropriate instructions.

11. How long does a refund take?

After an approved return has been received and reviewed, we generally process refunds within 5–10 business days.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

12. What payment methods do you accept?

Available payment methods are displayed during checkout.

Depending on your location, device, and eligibility, checkout may offer options such as:

Credit or debit cards
Shop Pay
Google Pay
and other payment methods supported by Shopify and our payment providers.

13. Do I need an account to place an order?

No. You may be able to place an order as a guest without creating a customer account.

Creating an account may provide additional convenience for managing your customer information and orders where the feature is available.

14. How can I contact Mireqano?

For questions about products, orders, shipping, returns, refunds, or other customer-service matters, contact us at:

Email: support@mireqano.com

Phone: +1 215-833-8720

Our customer service hours are:

Monday–Friday, 9:00 AM–5:00 PM Eastern Time

15. Where is Mireqano located?

Mireqano is operated by:

COLAZZO HYPERION TEKWARE LLC

311 S 4th St
Louisville, KY 40202
United States

16. Does Mireqano ship internationally?

At this time, our standard shipping service is available within the United States.

International shipping is not currently offered as a standard service.

17. Are product colors and appearance exactly the same as shown online?

We make reasonable efforts to display products as accurately as possible.

However, actual colors and appearance may vary slightly depending on lighting, photography, manufacturing variations, and your device or display settings.

18. What should I do if I received the wrong product?

Please contact us within 7 days of delivery and provide your order number and details of the item you received.

If the incorrect shipment is confirmed, we will review the order and provide an appropriate replacement or refund according to our applicable policies.

19. Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order.

We will make reasonable efforts to accommodate cancellation requests, but an order may no longer be cancelable once it has entered processing or has been shipped.

If an order cannot be canceled before shipment, you may need to follow our return procedure after delivery.